The Capital’s New Transit Ticket: Hanoi’s All-Access Pass
THE HANOI TIMES — Hanoi, the Vietnamese capital, is set to introduce an all-encompassing e-ticket on September 2, aiming to unify the city’s fragmented automated ticketing systems for diverse public transportation options. This news comes from Do Viet Hai, Deputy Director of the municipal Department of Construction, who shared these developments at a forum titled “Smart Payment Solutions for Modern Transport” held in the city earlier this week.
Hai emphasized that this initiative aligns with the Vietnamese government’s push toward cashless transactions, designed to enhance convenience for public transport passengers.
An image of the Nhon-Hanoi Station metro line, one of the modern transport systems in the city. Source: Pham Hung/The Hanoi Times
“The upcoming e-ticket system will cover all modes of public transportation,” Hai explained, “and it will be seamlessly integrated with automated toll collection and parking facility fee collection services, extending beyond Hanoi’s borders.”
The city has given its approval for a unified e-ticket system, ensuring smooth interoperability between public mass transit and a range of other services.
Khuat Viet Hung, Chairman of Hanoi Metro’s board of directors, provided additional insights into the current situation. He mentioned that while automated ticket systems are already in use in both Hanoi and Ho Chi Minh City, tickets for different lines are not interchangeable. The new integrated system, however, will change that, enabling easy transfers between urban rail lines and between rail and bus services. It will also facilitate smart, cashless payments.
Hung revealed that tickets can be conveniently purchased through the national identification app, VNeID, and assured that “the system will be up and running by September 15.”
Transportation management agencies and operators have prioritized the implementation of an automated ticket system to improve the overall passenger experience and reduce operational costs.
According to Hung, “Beyond metro lines, we are also witnessing the pilot implementation of automated ticketing systems in buses and parking lots, utilizing cutting-edge technologies.”
Do Viet Hai, representing the Department of Construction, emphasized the importance of developing specific policies for each type of ticket and service, ensuring openness and connectivity across public transport and other ancillary services. He added that once the technical framework is in place, a flexible fare policy, tailored to different time frames, seasons, and passenger segments, will be essential for efficient operations.
“Our vision,” Hai concluded, “is to see a unified e-ticket system implemented throughout Vietnam in the near future.”
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